Refund & Cancellation Policy

Last updated: July 7, 2026

✓ Quick summary: your first 2 weeks are a free pilot with no payment required. Once you're on a paid plan, subscriptions are billed monthly and are non-refundable for the current billing period, but you can cancel anytime for the following month.

1. Free pilot period

New clients receive a 2-week free pilot before any payment is requested. No card details or payment are required to start a pilot. You will only be asked to pay if you choose to continue after reviewing your pilot results.

2. Monthly subscriptions

Once you subscribe to a paid plan (Starter, Growth, Scale, or Enterprise), you are billed monthly in advance. Because setup work, AI configuration, and ongoing automation costs are incurred from the start of each billing period, payments for the current month are non-refundable once that month's service has begun.

3. Cancellation

You may cancel at any time with no penalty and no long-term contract.
To cancel, email support@fyxoai.com or notify us via WhatsApp at least [X days, e.g. 7] before your next billing date.
You will retain access to your AI agent until the end of the billing period you've already paid for.
No partial-month refunds are issued for early cancellation within a paid period.

4. Exceptions where a refund may be considered

We want you to be genuinely satisfied. A refund or credit may be considered, at our discretion, in cases such as:

A billing error resulted in being charged an incorrect amount
You were charged after a cancellation request was submitted in time but not processed correctly on our end
The service was not delivered at all in the billing period (e.g. setup was never completed due to an error on our side)

To request a refund review, contact support@fyxoai.com with your account details and the reason for the request. We aim to respond within [X business days].

5. Annual plans

If you choose an annual plan (paid upfront at a discount), cancellation mid-term does not entitle you to a refund for unused months, except at our discretion under the exceptions in Section 4. Annual plan clients may request to pause rather than cancel — contact us to discuss.

6. Payment method refunds

Approved refunds are issued to the original payment method used (Stripe, PayPal, Razorpay, or via Payoneer/Wise for bank transfer payments) and may take [5–10 business days] to reflect, depending on your bank or payment provider's processing time — this is outside of our control.

7. Chargebacks and disputes

We encourage you to contact us directly before filing a chargeback with your bank or card provider — most billing concerns can be resolved faster this way. Unwarranted chargebacks may result in immediate suspension of service.

8. Contact

For any billing, refund, or cancellation questions: support@fyxoai.com · [YOUR WHATSAPP NUMBER]