Privacy Policy

1. Who we are

Fyxo AI (“we”, “us”) provides managed AI customer support automation. This policy explains what personal data we collect, why, and how we protect it. For privacy questions, write to support@fyxoai.com. Our registered office is Fyxo AI, 6S, 3/2058, Plot No-609, Sai Laxmi Apartment, Gopuram Road, Near Sai Super Bazaar, Puttaparthi, Sri Sathya Sai District, Andhra Pradesh 515134, India.

2. What we collect

• Contact details you give us: name, email address, company, phone or WhatsApp number.
• Business information from our setup form: support volume, tools you use, sample messages, your rules and fixed answers.
• Content you connect so the agent can answer: pages from your website, help-centre articles, and documents from Google Drive, Notion or files you upload.
• Your customers’ messages, which the AI processes to reply on your behalf, and the replies it sends.
• Payment records from our payment providers. We never receive or store full card numbers.
• Technical data such as your browser’s time zone, used to show prices in your currency.

3. How we use it

• To set up, run and improve your AI support agent.
• To send onboarding emails, invoices and reports.
• To answer your questions and give support.
• To meet legal and tax obligations.

4. How customer messages and your content are handled

Your customers’ messages, together with the relevant parts of your content, are sent to our AI provider (for example Anthropic’s Claude, OpenAI or models accessed through OpenRouter, depending on which is active for your account) to write each reply. We do not use your content or your customers’ messages to train AI models.

The content you connect is stored so the agent can answer from it, and is refreshed when your sources change. Conversation logs are kept while you are a client so we can produce your reports and fix wrong answers. You can ask us to delete any of it at any time.

5. Who we share data with

Only the service providers needed to run the service: AI providers, automation platforms (n8n, Make), messaging providers (Twilio, 360dialog, Meta, Zernio), email providers (Loops, Brevo), CRM tools (Notion, Airtable), hosting (Hostinger, Oracle Cloud) and payment providers (Razorpay, PayPal, Stripe, Skydo, Wise). We do not sell data to anyone.

6. Payment data

Payments are processed by our payment partners under their own security terms. We never receive your full card number, CVV or bank login.

7. How long we keep data

We keep your account and business data while you are a client and for 12 months afterwards for legal, tax and dispute purposes. After that it is deleted or anonymised.

8. Deleting your data

You can ask us to delete your data, including conversation data from any channel such as Messenger or Instagram, by emailing support@fyxoai.com. We permanently delete it within 30 days of a verified request.

9. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your data, and to object to some processing. Email support@fyxoai.com to use these rights. People in the EU and UK can read more on our GDPR page. If you are in India, the UAE, Singapore, Australia or another country with its own privacy law, you have the rights that law gives you, and you can withdraw any consent you gave us at any time by emailing support@fyxoai.com. In India you can also complain to the Data Protection Board of India.

10. Cookies and analytics

This website does not use advertising cookies. It may store your currency and language choices in your browser so prices and pages stay in your currency and language.

We use Google Analytics to understand which pages are useful and how visitors find us, for example pages viewed, the country and device, and whether someone starts a pilot or books a demo. Google Analytics sets its own cookies and processes this data under Google’s privacy policy. Advertising features are switched off. Visitors in the European Economic Area, the UK and Switzerland are asked first, and Analytics only stores cookies if they accept; you can change your choice by clearing this site’s data in your browser.

We also use Microsoft Clarity to see how visitors use our pages: clicks, taps, scrolling and which pages are visited, shown to us as heatmaps and session replays. Clarity masks text you type into forms, sets its own cookies and processes this data under Microsoft’s privacy statement. The same consent rule applies: in the European Economic Area, the UK and Switzerland it runs only if you accept.

If your browser is set to a language other than English, or you choose a language from the menu, the website uses Google Translate to show pages in that language. Google receives the page text and your IP address to do this, under Google’s own privacy policy. You can switch back to English at any time from the language menu.

11. Grievance Officer

Grievance Officer, Fyxo AI, 6S, 3/2058, Plot No-609, Sai Laxmi Apartment, Gopuram Road, Near Sai Super Bazaar, Puttaparthi, Sri Sathya Sai District, Andhra Pradesh 515134, India. Email: support@fyxoai.com. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

12. Changes

If we change this policy, we update the date at the top of this page.

13. Contact

support@fyxoai.com · Fyxo AI, 6S, 3/2058, Plot No-609, Sai Laxmi Apartment, Gopuram Road, Near Sai Super Bazaar, Puttaparthi, Sri Sathya Sai District, Andhra Pradesh 515134, India