Where is order #4821? It said 2 days.
It left our warehouse yesterday and arrives tomorrow by 6 pm. Tracking: DHL 7741…
From: Order trackingIndustries / E-commerce
Order questions answered before your customer finishes typing
"Where is my order?", returns and product questions handled on email, WhatsApp, Messenger and Instagram, from your store and your policies.
- No card needed
- Live in 48 hours
- Cancel with 30 days’ notice
WhatsAppWhere is order #4821? It said 2 days.
Answered by your agentIt left our warehouse yesterday and arrives tomorrow by 6 pm. Tracking: DHL 7741…
Where is my order?
Connected to Shopify or WooCommerce during setup, it gives real tracking answers instead of canned replies.
Returns and refunds
Walks customers through your policy word for word, and hands exceptions to your team.
Product questions
Sizing, stock and compatibility, answered on the channels your buyers already use.
Your policy, word for word
Set fixed answers for refunds, shipping fees and returns, and the agent uses your approved wording every time.
What your agent handles
Order-status and tracking questions, size, stock and returns queries, cart reminders on WhatsApp, and review requests after delivery, so your support channel also brings in sales.
Do the linen shirts run small?
They're true to size. If you're between sizes, most customers go up one.
From: Size guideMy parcel arrived damaged and I want compensation.
I'm sorry about that. I've passed your photos to our team, who will sort it out today.
Rule: Damaged itemsThe problem
What slows e-commerce support down today
"Where is my order?" all day
The same tracking question arrives on email, WhatsApp and Instagram, hundreds of times a week.
Sales lost to slow replies
Shoppers asking about size or stock buy elsewhere if nobody answers within minutes.
Peak season overwhelms the team
Sale days and festivals multiply messages overnight, without extra staff.
One conversation, start to finish
How a typical conversation goes
A typical conversation, showing what the AI handles and where your team takes over.
- A shopper asks on Instagram whether a jacket runs small.
- The agent answers from your size guide and links the product page.
- Two days later she asks on WhatsApp where her order is; the agent gives the tracking status.
- She asks for a refund on a damaged item, so your team gets the case with her photos and order number.
Trained for the questions e-commerce teams actually get
- Fashion and apparelSizing, fit, exchanges
- Beauty and cosmeticsShade matching and ingredients; allergy questions go to your team
- Electronics and gadgetsSpecs, warranty claims, setup help
- Home and furnitureDelivery windows, assembly, damage claims
- Food and groceryOrder timing, substitutions, delivery changes
- Subscription boxesPause, skip, swap and cancel
- Handmade and marketplace sellersCustom-order timelines
- D2C brandsAnswers in your brand voice, loyalty questions
Every store gets the same core: order tracking, returns, product answers and reviews, tuned to how your customers ask.
Connections
Works alongside the tools you already use
Connected during setup through their APIs or our automation engine, so answers use your real data.
- Shopify
- WooCommerce
- Magento
- Shiprocket
- AfterShip
- Razorpay
- Stripe
- Google Sheets
Recommended plan
Growth
Growth covers WhatsApp, Instagram, Messenger, SMS, email and chat with unlimited conversations, which is where shoppers ask.
FAQ
E-commerce questions
Can it see live order status?
Yes, when we connect your Shopify or WooCommerce store during setup. Otherwise it answers from your shipping policy and hands tracking questions over.
Can it process refunds?
It explains your refund policy word for word and collects the order details. The refund itself is approved by your team.
Does it handle Instagram and Facebook comments?
It answers direct messages on Instagram and Messenger on the Growth plan and above.
Can it answer in my customers' language?
Yes. It replies in the language the customer writes in, in 100+ languages.
Other industries we set up
SaaSBilling and plan questions
E-commerceWhere is my order?
Real estateInstant listing answers
Gyms and wellnessClass and session booking
Gyms and wellness
- Class and session booking
- Fewer no-shows
- Membership questions
RetailHours, locations and stock
LogisticsLive tracking answers
FintechTransactions and limits
EducationAdmissions and enrolment
Travel and hospitalityChanges and cancellations
Travel and hospitality
- Changes and cancellations
- Itinerary questions
- Guests in any language
Hospitals and diagnosticsTranscription turnaround
Hospitals and diagnostics
- Transcription turnaround
- Billing and invoices
- Facility and vendor questions
