How do I move my team from Pro to Business mid-cycle?
You can upgrade any time from Billing → Plan. You're charged the prorated difference today.
From: Billing helpIndustries / SaaS
Support for SaaS that answers from your docs, at 2 a.m. too
Billing questions, onboarding help and how-do-I tickets answered in seconds. Real bugs and cancellation risks go to your team with the full conversation.
- No card needed
- Live in 48 hours
- Cancel with 30 days’ notice
EmailHow do I move my team from Pro to Business mid-cycle?
Answered by your agentYou can upgrade any time from Billing → Plan. You're charged the prorated difference today.
Billing and plan questions
Upgrades, downgrades, failed payments and proration, answered from your exact policy.
Onboarding and how-to
New users get walked through setup from your help docs, whatever the time zone.
Bug triage
Real issues get summarised, tagged and handed to engineering with the context attached.
Learns from your help centre
Connect Zendesk, Freshdesk, Notion or your docs site. It re-reads them daily, so answers change when your docs do.
What your agent handles
Onboarding walkthroughs, billing and plan changes, password and access issues, feature how-tos from your docs, and renewal questions, on email, live chat and WhatsApp, in your customers' language, around the clock.
Our webhook stopped firing after the last update.
I've passed this to engineering with your workspace ID and the error. They'll reply here.
Rule: Bug triageWhere do I find my API key?
Settings → Developers → API keys. Only admins can see it.
From: Developer docsThe problem
What slows SaaS support down today
Tickets pile up overnight
Users in other time zones wait 8 to 12 hours for answers that are already in your docs.
Engineers answer how-to questions
Simple setup questions reach your developers and slow the roadmap.
Churn signals get missed
"How do I cancel?" sits in the same queue as password resets.
One conversation, start to finish
How a typical conversation goes
A typical conversation, showing what the AI handles and where your team takes over.
- A user asks how to add teammates, on chat at 2 a.m.
- The agent finds the answer in your help centre and replies with the article link.
- The user then reports a sync error, so the agent collects the workspace ID and error text.
- Engineering gets a tagged ticket with the full conversation; the user is told who will reply.
Trained for the questions SaaS teams actually get
- Billing and subscriptionPlan changes, failed payments, invoices
- Onboarding and activationFirst-run setup and "how do I start" questions
- Technical troubleshootingError messages and first-line "it's not working" triage
- Feature requestsCaptured, tagged and passed to your product team
- Integrations and APIConnecting tools, webhooks, API key issues
- Cancellation riskHanded to your team straight away
- Account and accessPassword resets, permissions, seats
- Renewals and upgradesPricing questions passed to sales with context
B2B, self-serve, vertical or developer tools: these eight ticket types cover most of what lands in a SaaS inbox.
Connections
Works alongside the tools you already use
Connected during setup through their APIs or our automation engine, so answers use your real data.
- Zendesk
- Freshdesk
- Notion
- Google Drive
- Stripe
- Slack
- HubSpot
Recommended plan
Growth
Most SaaS teams start on Growth for chat, email and WhatsApp with unlimited conversations. Add Scale if customers call your support line.
FAQ
SaaS questions
Can it read our in-app help docs?
Yes. If your docs are public or in Zendesk, Freshdesk, Notion or Google Drive, we connect them during setup and re-sync them daily.
Will it touch customer accounts?
No. It answers and routes. Account changes such as refunds or plan changes are handed to your team unless you give it a fixed answer.
How are bugs reported to engineering?
The agent collects the details your team asks for (workspace, error, steps) and sends them by email or Slack with the conversation attached.
Does it work for developer tools?
Yes. It answers API and integration questions from your developer docs and escalates anything that needs logs.
Other industries we set up
SaaSBilling and plan questions
E-commerceWhere is my order?
Real estateInstant listing answers
Gyms and wellnessClass and session booking
Gyms and wellness
- Class and session booking
- Fewer no-shows
- Membership questions
RetailHours, locations and stock
LogisticsLive tracking answers
FintechTransactions and limits
EducationAdmissions and enrolment
Travel and hospitalityChanges and cancellations
Travel and hospitality
- Changes and cancellations
- Itinerary questions
- Guests in any language
Hospitals and diagnosticsTranscription turnaround
Hospitals and diagnostics
- Transcription turnaround
- Billing and invoices
- Facility and vendor questions
