Refund & Cancellation Policy

1. Free pilot

New clients get a 2-week free pilot before any payment is requested. No card is needed to start. You only pay if you choose to continue after seeing the results. If the agent doesn’t resolve at least 50% of your real customer questions during the pilot, you owe nothing.

2. Monthly subscriptions

Paid plans (Starter, Growth, Scale or Business, and Enterprise) are billed monthly in advance. Because setup, AI and messaging costs start with each billing period, the current month’s payment is not refundable once that month’s service has begun.

3. Cancelling

• You can cancel at any time, with no penalty and no long-term contract.
• Email support@fyxoai.com at least 30 days before your next billing date.
• Your agent keeps working until the end of the period you have paid for.
• We don’t give partial refunds for unused days in a paid month.

4. When we do refund

We will refund or credit you when:

• a billing error charged you the wrong amount;
• you were charged after a cancellation you sent in time;
• the service wasn’t delivered at all in a billing period because of a problem on our side.

Email support@fyxoai.com with your account details and the reason. We reply within 5 business days.

5. Annual plans

If you choose an annual plan paid upfront at a discount, unused months are not refunded if you cancel mid-term, except in the cases in section 4. You can ask to pause instead of cancelling.

6. How refunds are paid

Approved refunds go back to the original payment method (Razorpay, PayPal, Stripe, or the bank account used through Skydo or Wise). They usually arrive within 5 to 10 business days, depending on your bank or payment provider.

7. Chargebacks

Please contact us before raising a chargeback with your bank; most billing problems are solved faster directly. We may suspend the service while a chargeback is open.

8. Contact

support@fyxoai.com · Fyxo AI, 6S, 3/2058, Plot No-609, Sai Laxmi Apartment, Gopuram Road, Near Sai Super Bazaar, Puttaparthi, Sri Sathya Sai District, Andhra Pradesh 515134, India