Terms of Use

1. Agreement

By using this website or subscribing to our services, you agree to these terms. They apply between Fyxo AI (“we”, “us”) and you, the client.

2. The service

We set up and run an AI agent that answers your customers’ messages on the channels in your plan (such as email, WhatsApp, SMS, chat and voice), using the content and rules you provide.

3. Your responsibilities

• You have the right to give us the business information, documents and customer history used to set up your agent.
• Your customers have given any consent the law requires for you to contact them (for example on WhatsApp or SMS).
• You review and approve your agent before it goes live.
• You are responsible for what your team does with conversations handed to them.

4. AI limits and accuracy

The agent is built to answer common questions accurately from your content and rules. Even so:

• AI answers can occasionally be incomplete or wrong, especially for questions your content doesn’t cover.
• You should set hand-over rules and fixed answers for sensitive matters (legal, medical, financial, safety or high-value) and not rely on the AI for them without a person.
• We correct reported mistakes promptly, but we can’t guarantee the AI will never make an error.

5. Payment

Fees are billed monthly (or annually, if you choose) in the currency shown when you subscribe. Meta’s WhatsApp template charges are paid by you directly to Meta. Our Refund & Cancellation Policy covers billing, cancellation and refunds.

6. Availability

We aim for high uptime but can’t guarantee uninterrupted service, because the service depends on third parties (AI providers, messaging platforms, hosting). We keep backup providers for critical parts and tell you about significant outages.

7. Ownership

You keep all rights to your content, brand and customer data. We keep the rights to our software, templates and methods.

8. Confidentiality

We treat your business information and customer data as confidential and share it only with the providers needed to run the service (see our Privacy Policy), or where the law requires.

9. Liability

As far as the law allows, we are not liable for indirect or consequential losses, including lost profits or customer relationships, arising from AI-generated replies. Our total liability for any claim is limited to the fees you paid in the 3 months before the claim.

10. Ending the service

Either side can end the service as described in the Refund & Cancellation Policy. We may suspend or end the service straight away for non-payment, misuse or breach of these terms.

11. Governing law

These terms are governed by the laws of India. Disputes are subject to the courts of Puttaparthi, Andhra Pradesh.

12. Changes

We may update these terms. Continuing to use the service after a change means you accept it.

13. Contact

hello@fyxoai.com · Fyxo AI, 6S, 3/2058, Plot No-609, Sai Laxmi Apartment, Gopuram Road, Near Sai Super Bazaar, Puttaparthi, Sri Sathya Sai District, Andhra Pradesh 515134, India