Is the Deira branch open on Friday?
Yes, 9 am to 11 pm on Fridays. Free parking at the back entrance.
From: Branch hoursIndustries / Retail
One assistant for every branch, answering before the phone rings
Store hours, stock checks, offers and loyalty questions answered on WhatsApp, SMS and email, the same way at every location.
- No card needed
- Live in 48 hours
- Cancel with 30 days’ notice
WhatsAppIs the Deira branch open on Friday?
Answered by your agentYes, 9 am to 11 pm on Fridays. Free parking at the back entrance.
Hours, locations and stock
The questions that flood your phone line, answered day and night.
Offers and promotions
Current deals explained accurately, from the offers you load in.
Click and collect
Order-ready messages and pickup questions handled automatically.
The same answer at every branch
One knowledge base for all locations, with branch-specific hours and stock where you need them.
What your agent handles
Product availability and opening hours, WhatsApp orders, loyalty and returns questions in English and Arabic, and arrival notifications, with one assistant across every store.
Do you have the blue kettle in stock?
The Mall branch has 4 in stock. Want me to hold one for pickup today?
From: Stock listYour staff were rude to me yesterday.
I'm sorry. I've passed this to the store manager, who will contact you personally.
Rule: ComplaintsThe problem
What slows retail support down today
Phones ring all day
Opening hours, stock and directions take staff away from customers in the store.
Stock questions go unanswered
Customers ask "do you have it in my size?" and leave without an answer.
Each branch answers differently
Prices and policies vary depending on who picks up.
One conversation, start to finish
How a typical conversation goes
A typical conversation, showing what the AI handles and where your team takes over.
- A customer asks on WhatsApp if the Marina branch is open on Friday.
- The agent gives that branch's hours and a map link.
- She asks whether a product is in stock; the agent checks your stock sheet.
- A complaint about a previous purchase goes to the store manager with her details.
Trained for the questions retail teams actually get
- Fashion storesStock checks, sizing, in-store pickup
- ElectronicsProduct comparisons, warranty and repair status
- Grocery and supermarketsHours, availability, loyalty points
- Furniture showroomsDelivery scheduling, custom orders
- Pharmacy retailHours and general product questions, never prescription advice
- Franchise chainsConsistent answers across branches
- Luxury and specialtyA tone matched to your brand
- Convenience chainsHours, stock and loyalty at scale
Flagship store or newest branch, customers get the same accurate answer.
Connections
Works alongside the tools you already use
Connected during setup through their APIs or our automation engine, so answers use your real data.
- Shopify POS
- Square
- Lightspeed
- Google Sheets
- Google Business Profile
- WhatsApp Business
Recommended plan
Scale
Scale answers phone calls as well as messages, which matters for stores where customers still call.
FAQ
Retail questions
Can it answer per branch?
Yes. Give each branch its hours and details and it answers for the right location.
Can it check stock?
Yes, if stock is in a sheet or POS we can connect. Otherwise it takes the request and your team confirms.
Can it take phone calls?
Yes, on the Scale plan. It answers, helps and transfers to staff when needed.
Can it announce promotions?
Yes. Add the promotion to its sources and it answers questions about it until the end date.
Other industries we set up
SaaSBilling and plan questions
E-commerceWhere is my order?
Real estateInstant listing answers
Gyms and wellnessClass and session booking
Gyms and wellness
- Class and session booking
- Fewer no-shows
- Membership questions
RetailHours, locations and stock
LogisticsLive tracking answers
FintechTransactions and limits
EducationAdmissions and enrolment
Travel and hospitalityChanges and cancellations
Travel and hospitality
- Changes and cancellations
- Itinerary questions
- Guests in any language
Hospitals and diagnosticsTranscription turnaround
Hospitals and diagnostics
- Transcription turnaround
- Billing and invoices
- Facility and vendor questions
