Tracking FX-88213, where is it?
Out for delivery in Al Quoz, ETA 2–4 pm today.
From: Tracking systemIndustries / Logistics
"Where is my shipment?" answered without a queue
Tracking, delivery updates and exceptions handled on WhatsApp, SMS and email. Failed deliveries go to dispatch with the details already attached.
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- Live in 48 hours
- Cancel with 30 days’ notice
WhatsAppTracking FX-88213, where is it?
Answered by your agentOut for delivery in Al Quoz, ETA 2–4 pm today.
Live tracking answers
Connected to your tracking system during setup, it replies with the status and ETA.
Proactive updates
Dispatch, out-for-delivery and delay messages that cut incoming questions.
Exceptions
Failed deliveries and address changes resolved in chat or handed to dispatch.
Live status, not a canned reply
Answers come from your tracking data, so customers get the real ETA in seconds.
What your agent handles
Tracking questions with live data, dispatch and delay notifications, failed-delivery and address issues, and exceptions passed to dispatch with the full context.
Can you deliver to my office instead?
Yes. Reply with the new address and I'll update the driver before 1 pm.
From: Address changesPallet arrived with 3 boxes missing.
I've opened a claim and sent it to dispatch with your photos. They'll call within 2 hours.
Rule: ClaimsThe problem
What slows logistics support down today
"Where is my shipment?" floods every channel
Tracking questions take most of the support team's day.
Drivers and customers can't reach each other
Address changes and delivery windows get lost between calls.
Exceptions need fast escalation
Damaged or delayed shipments must reach the right person immediately.
One conversation, start to finish
How a typical conversation goes
A typical conversation, showing what the AI handles and where your team takes over.
- A customer sends a tracking number by SMS.
- The agent replies with the current status and expected delivery window.
- The customer asks to change the address; the agent collects the new address and checks your rules.
- Your operations team gets the change request flagged as urgent.
Trained for the questions logistics teams actually get
- Last-mile deliveryETAs and delivery windows
- Freight and truckingShipment status, dispatch coordination
- WarehousingOrder status for your customers' customers
- Courier and parcelTracking, redelivery, address changes
- Cold chainTime-sensitive alerts and exceptions
- Freight forwardingCustoms status, document questions
- 3PL providersRouting per client, branded per client
- Fulfilment partnersOrder-to-delivery status
Whichever part of the chain you run: live answers, no hold time.
Connections
Works alongside the tools you already use
Connected during setup through their APIs or our automation engine, so answers use your real data.
- Shiprocket
- AfterShip
- ShipStation
- Google Sheets
- Zoho
- Twilio SMS
Recommended plan
Scale
Scale adds voice calls, which most logistics customers still use for urgent delivery questions.
FAQ
Logistics questions
Can it read live tracking?
Yes, when your tracking system has an API or a status export. We connect it during setup.
Can it change delivery addresses?
It collects and checks the request against your rules; the change itself is made by your team.
Does it handle B2B and B2C?
Yes. Different answers and rules can apply to business and consumer customers.
Can it reply in local languages?
Yes, in 100+ languages, including Hindi, Arabic and the main European languages.
Other industries we set up
SaaSBilling and plan questions
E-commerceWhere is my order?
Real estateInstant listing answers
Gyms and wellnessClass and session booking
Gyms and wellness
- Class and session booking
- Fewer no-shows
- Membership questions
RetailHours, locations and stock
LogisticsLive tracking answers
FintechTransactions and limits
EducationAdmissions and enrolment
Travel and hospitalityChanges and cancellations
Travel and hospitality
- Changes and cancellations
- Itinerary questions
- Guests in any language
Hospitals and diagnosticsTranscription turnaround
Hospitals and diagnostics
- Transcription turnaround
- Billing and invoices
- Facility and vendor questions
