Can I check in early tomorrow?
Early check-in from 11 am is AED 150, subject to availability. Shall I request it?
From: Check-in policyIndustries / Travel and hospitality
A concierge that's awake in every time zone
Booking changes, itinerary questions and check-in support handled around the clock, in your guest's language.
- No card needed
- Live in 48 hours
- Cancel with 30 days’ notice
WhatsAppCan I check in early tomorrow?
Answered by your agentEarly check-in from 11 am is AED 150, subject to availability. Shall I request it?
Changes and cancellations
Date changes, upgrades and cancellation rules handled as you set them.
Itinerary questions
Visa basics, baggage rules and check-in times, from your own information.
Guests in any language
Guests write in their language and get the answer in kind.
24/7, no night shift
Every time zone covered without staffing nights.
What your agent handles
Booking, itinerary and visa questions at any hour, date changes and special requests, check-in reminders and trip updates, and review requests after the stay.
¿Puedo cambiar la fecha de mi tour?
Sí, hasta 48 horas antes sin coste. ¿Qué fecha prefieres?
From: Cancellation rulesOur flight was cancelled, we're stuck at the airport.
I'm connecting you to our duty manager now, who can rebook you.
Rule: EmergenciesThe problem
What slows travel and hospitality support down today
Guests message at every hour
Check-in times, transfers and Wi-Fi questions arrive day and night, in many languages.
Booking changes take long threads
Date changes and cancellations need careful, policy-correct answers.
Reviews depend on fast replies
Slow answers during a stay turn into poor reviews.
One conversation, start to finish
How a typical conversation goes
A typical conversation, showing what the AI handles and where your team takes over.
- A guest asks in German about the airport transfer.
- The agent replies in German with times and price from your guest guide.
- The guest asks to move the booking by one day; the agent explains your change policy.
- Your reservations team gets the change request with the booking reference.
Trained for the questions travel and hospitality teams actually get
- Hotels and resortsBookings, amenities, check-in
- Agencies and tour operatorsItineraries, booking status, packages
- Aviation servicesBooking changes, baggage policies
- Holiday rentalsBookings, check-in, host messages
- Cruise linesItineraries, cabins, onboard packages
- Experiences and adventureAvailability, safety rules, changes
- Visa servicesChecklists, application status
- Corporate travelPolicy questions, booking changes
A weekend booking or a multi-country itinerary: the same booking-and-support flow fits your inventory.
Connections
Works alongside the tools you already use
Connected during setup through their APIs or our automation engine, so answers use your real data.
- Cloudbeds
- Google Sheets
- WhatsApp Business
- Cal.com
Recommended plan
Scale
Scale adds voice calls and is the plan most hotels choose, as guests still phone reception.
FAQ
Travel and hospitality questions
Can it reply in the guest's language?
Yes, automatically, in 100+ languages on text and voice.
Can it change bookings?
It explains your policy and collects the request; your reservations team confirms the change.
Can it send pre-arrival messages?
Yes, on WhatsApp and SMS using approved templates.
Does it work for tour operators?
Yes. It answers about itineraries, inclusions and pick-up times from your documents.
Other industries we set up
SaaSBilling and plan questions
E-commerceWhere is my order?
Real estateInstant listing answers
Gyms and wellnessClass and session booking
Gyms and wellness
- Class and session booking
- Fewer no-shows
- Membership questions
RetailHours, locations and stock
LogisticsLive tracking answers
FintechTransactions and limits
EducationAdmissions and enrolment
Travel and hospitalityChanges and cancellations
Travel and hospitality
- Changes and cancellations
- Itinerary questions
- Guests in any language
Hospitals and diagnosticsTranscription turnaround
Hospitals and diagnostics
- Transcription turnaround
- Billing and invoices
- Facility and vendor questions
