Where's the transcript for job 55120?
It's in quality check and will be delivered by 4 pm today.
From: Job statusIndustries / Hospitals and diagnostics
AI for the business side of healthcare, never the clinical side
Billing, scheduling logistics, vendor coordination and transcription turnaround questions, automated. Anything about a patient's care goes to your staff.
- No card needed
- Live in 48 hours
- Cancel with 30 days’ notice
EmailWhere's the transcript for job 55120?
Answered by your agentIt's in quality check and will be delivered by 4 pm today.
Transcription turnaround
"Where's my dictation?" answered from job status, never from the transcript itself.
Billing and invoices
Payment questions, invoice requests and plan changes, around the clock.
Facility and vendor questions
Hours, general pricing, insurance networks and supplier coordination.
Clinical questions go to people
Results, diagnoses and care questions are handed to your staff. The AI answers only the administrative side.
What your agent handles
Turnaround lookups for transcription clients, billing for physicians and diagnostic centres, general facility and pricing questions, vendor coordination, client onboarding and internal staff questions, with anything patient-specific passed to your team.
Do you accept Daman insurance for MRI?
Yes, Daman Enhanced and Premier are accepted. Bring your card and Emirates ID.
From: Insurance networksWhat do my blood test results mean?
I can't discuss results, but I've asked our doctor's team to contact you today.
Rule: Clinical questionsThe problem
What slows hospitals and diagnostics support down today
Reception phones never stop
Appointment, timing and report questions keep staff on the phone all day.
Patients wait for simple answers
Preparation instructions and report times are asked again and again.
Clinical questions need clinicians
Anything medical must reach qualified staff, never automation.
One conversation, start to finish
How a typical conversation goes
A typical conversation, showing what the AI handles and where your team takes over.
- A patient asks when the blood test report will be ready.
- The agent gives the standard turnaround from your service list.
- The patient asks how to prepare for a scan; the agent sends your preparation sheet.
- A question about symptoms goes straight to your clinical team, and the patient is told so.
Trained for the questions hospitals and diagnostics teams actually get
- Dental and oral careAppointments logistics, billing, insurance
- IVF and reproductive healthScheduling and billing questions
- Dialysis centresSession logistics, billing
- Eye careAppointment logistics, insurance networks
- Oncology daycareScheduling logistics, billing
- Cardiology diagnosticsTest bookings, preparation instructions
- Orthopaedics and physioAppointments, billing, insurance
- DermatologyBookings, pricing, aftercare logistics
- Diagnostic labsCollection times, report turnaround
- Imaging and radiologyBooking logistics, preparation instructions
- Behavioural healthAppointment logistics only
- Sleep and audiology clinicsBookings, device fitting logistics
Don't see your specialty? If it has billing, scheduling or vendor work to automate, the same rules and the same offer apply.
Where the line is
Healthcare automation done carelessly is a real risk, so here is exactly what the agent does not do.
- The AI does not connect to patient records, lab systems or clinical notes.
- It never tells a patient about their own diagnosis, results or care.
- Clinical questions and complaints are acknowledged and handed to your staff.
- Patients may still mention health details in a message. Those conversations are passed to your staff, and you control how long conversation logs are kept.
- We don't sign HIPAA Business Associate Agreements today. If your use case needs one, talk to us before starting.
Connections
Works alongside the tools you already use
Connected during setup through their APIs or our automation engine, so answers use your real data.
- Google Sheets
- Google Calendar
- Cal.com
- WhatsApp Business
- Twilio
- Notion
Recommended plan
Scale
Scale adds AI voice calls, which most clinics and labs need for appointment lines.
FAQ
Hospitals and diagnostics questions
Does it give medical advice?
No. It answers about services, timings, preparation and bookings. All medical questions go to your clinical staff.
Does it see patient records?
No. It is not connected to clinical systems and does not process diagnoses or results.
Can it book appointments?
Yes, from your booking calendar.
Can it take phone calls?
Yes, on the Scale plan, in English, Arabic, Hindi and 100+ other languages.
Other industries we set up
SaaSBilling and plan questions
E-commerceWhere is my order?
Real estateInstant listing answers
Gyms and wellnessClass and session booking
Gyms and wellness
- Class and session booking
- Fewer no-shows
- Membership questions
RetailHours, locations and stock
LogisticsLive tracking answers
FintechTransactions and limits
EducationAdmissions and enrolment
Travel and hospitalityChanges and cancellations
Travel and hospitality
- Changes and cancellations
- Itinerary questions
- Guests in any language
Hospitals and diagnosticsTranscription turnaround
Hospitals and diagnostics
- Transcription turnaround
- Billing and invoices
- Facility and vendor questions
